What happens on arrival?

We recommend making a prompt exit from the aircraft on arrival, as queues at immigration can be lengthy and slow. Once you have cleared customs and collected your luggage you will proceed through automatic security doors. Please make yourself known to the Havanatour representative, who will then direct you to your transfer (if pre-booked). The local representative will advise you concerning pick up times for onward transfers from hotels and for your flight home. If you do not have an arrival transfer booked it is still very important that you make yourself known to the representative so that they can give you important information about welcome meetings,contact details and exchange vouchers. English speaking representatives will be on duty for the following international flight arrivals: Air France and Virgin Atlantic. Outside these arrival times and in the absence of a representative (or dealing with other passengers) please make contact with our Havanatour personnel in the airport office, which can be found in Terminal 3 next to exit door C or alternatively in Terminal 2 on the second floor on the right of the exit door.