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Cuba: Essential Destination Advice

Cuba is a unique and very special destination. However, the service levels can be different from what we experience in the UK and it is very important that clients approach their visit to the Caribbean recognising this fact. Our staff will be more than happy to answer your questions on this matter.

What happens when I arrive?

We recommend making a prompt exit from the aircraft on arrival, as queues at immigration can be lengthy and slow. Once you have cleared customs and collected your luggage you will proceed through automatic security doors. Please make yourself known to the Havanatour representative, who will then direct you to your transfer bus (if pre-booked). Your arrival transfer will be shared with other clients and there may be some waiting time whilst everyone clears customs. Private transfers may be booked and pre-paid. The local representative will advise you concerning pick up times for onward transfers from hotels and for your flight home.

If you do not have a transfer it is very important that you still make yourself known to the representative so that he can give you important information about welcome meetings and contact details. English speaking representatives will be on duty for the following international flight arrivals: Air France, Iberia, Air Jamaica, and Cubana. Outside these arrival times, in the absence of a representative passengers may contact Havanatour personnel in the airport office, which can be found in Terminal 3 next to exit door C or alternatively in Terminal 2 on the second floor on the right of the exit door.

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