Terms and Conditions
| Click the button for our PDF Booking Form and Conditions: |  |
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| 1. |
Booking Payment and Confirmation | ||||||||||
| (a) | After receiving your completed booking form and applicable payment, Havanatour will issue a confirmation invoice. It is at this stage that a binding contract comes into existence between you and Havanatour. | ||||||||||
| (b) | The person who signs the booking form will be treated as doing so on behalf of and with the consent of all the persons for whom the booking is made. That person will be responsible to us for full payment of the price (including any insurance premiums and cancellation/change charges). | ||||||||||
| (c) | For tailor-made bookings the requested services will only be booked upon receipt of your booking form and deposit payment. Your confirmation invoice in this instance will indicate your requested package cost and you will be advised of any service that is still on request at the time the confirmation invoice is issued. It is your responsibility to carefully check the confirmation invoice and to immediately inform Havanatour or your travel agent of any error. | ||||||||||
| (d) | The balance of your tour cost is payable not less than 8 weeks prior to departure. If the full balance is not received on time Havanatour will treat the booking as cancelled by you and will levy the cancellation charges set out in clause 7 below. If you book within eight weeks of departure, full payment will be due with your completed Booking Form. | ||||||||||
| (e) | Late bookings are those made within 14 days of departure. Once your booking has been made definite over the telephone and the company has confirmed full holiday details including a Booking Reference Number to you or your travel agent a verbal contract shall be deemed to exist between you and Havanatour UK Ltd and all booking conditions including cancellation charges shall apply. Full payment will be required immediately. | ||||||||||
| (f) | For bookings involving accommodation/car hire only Havanatour reserve the center to charge additional supplements which will be notified at the time of booking. | ||||||||||
| (g) | To take advantage of certain special fares/offers, we may be required to issue tickets well before travel. Therefore in this instance full payment may be required at the time of booking and 100% of the flight cost will be levied if you have to cancel or make changes. This also applies to discounted Business Class fares. | ||||||||||
| (h) | Travel documents will be sent approximately ten days before departure. For bookings made within ten working days of departure, documents can be collected from the Havanatour office during normal working hours or sent by courier upon payment of relevant charges. | ||||||||||
| (i) | Where documents need to be issued at the airport any fees will also be payable by you. | ||||||||||
| 2. |
Special Requests by You | ||||||||||
| Any special requests must be made in writing at the time of booking. Every effort will be made to ensure that these requests are fulfilled, but they cannot be guaranteed. We may have to make a charge to meet the costs of providing them. Please note that such requests do not form part of our contractual obligations and we have no liability to you if they are not met. | |||||||||||
| 3. |
Your Travel Agent | ||||||||||
| If you book your holiday through a travel agent we will communicate with you through the travel agent. All monies paid by you to an approved travel agent is held at all times by him on our behalf and we are responsible for your booking immediately you have received an ATOL receipt or confirmation invoice. | |||||||||||
| 4. |
Alteration by You | ||||||||||
| If you wish to make any amendments to your holiday after the confirmation invoice has been issued, you must inform us in writing and we will do our best to implement your request. In the event that we are able to do so, communication charges and other expenses will be payable by you together with an amendment fee of 25 per alteration per booking, in addition to any charges passed on by our suppliers (e.g. hotels, airlines). However, if you change your booking less than eight weeks before departure this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in clause 7. | |||||||||||
| 5. |
If we have to make a Major Change to your Holiday | ||||||||||
| If before you depart we have to make a major change to your holiday arrangements e.g. a change of resort area or hotel of lower standard, airport (but excluding changes between London airports and aircraft type), airline, hotel or date of departure, it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you or your travel agent immediately and our objective will be to minimise your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. They may be of superior value - at our expense of course - or of similar value. In the unlikely event that they are of inferior value (e.g. if only lower grade hotel is available) we will refund the difference in holiday price and also provide you with a cash refund (see grid below). You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel, compensation will be payable and you will be reimbursed all monies paid to us. In no circumstances can we be held liable for any consequential loss or incidental expenditure incurred as a result of these changes. Cash refund per person:
Clearly such refunds do not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical or maintenance problems affecting transport, terrorist activity, closure of airports or similar events beyond our control, fire and adverse weather conditions, changes due to rescheduling or cancellation of flights by an airline or charter and alteration of the airline or aircraft type (please see details of your insurance cover regarding flight delays). | |||||||||||
| 6. |
Group Tours | ||||||||||
| Some of our holidays are based on a minimum number of participants and in the unlikely event that these numbers are not reached we reserve the center to cancel the tour and refund all payments made. Group tours will not be cancelled due to lack of numbers later than 6 weeks before departure. We also reserve the center to alter the arrangements for any group tour if, in our opinion, this becomes necessary. For instance, factors beyond our control might necessitate a change of tour leader, the hotel specified, or the route to be followed. | |||||||||||
| 7. |
Cancellation by You | ||||||||||
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing which we strongly advise by recorded delivery. As this incurs administrative costs, we will retain your deposit and also apply cancellation charges as shown below. Also insurance premiums are not refundable.
Note: If the reason for cancellation is covered under the terms of your insurance policy, you will be able to reclaim these charges, less excesses and insurance premiums. | |||||||||||
| 8. |
Cancellation by Us | ||||||||||
| We try never to cancel a holiday, but must reserve the center to do so. In particular, we will cancel your holiday if you fail to make any payment by the due date. If we cancel your holiday for any other reason we will inform you or your travel agent as soon as practicable and you will have the option of choosing an alternative holiday of a comparable standard, if available, or receiving a prompt refund of all monies paid. In addition, unless the cancellation has been caused by force majeure or low bookings (defined in clause 6 above) we will pay you the compensation amounts set out in the table in clause 5. If cancellation is because of low bookings you will be notified at least 28 days before departure. The only circumstance in which a holiday will be cancelled less than 28 days before departure is where it is cancelled by reason of force majeure. Please note that we are not liable for any consequential financial loss or incidental expenditure resulting from the cancellation of your holiday. | |||||||||||
| 9. |
Prices | ||||||||||
| Prices are based upon a rate of exchange between sterling and the US dollar of 1.70 as quoted in the Financial Times on 8th January 2004. Prices are subject to variation if there is an increase due to government action, a change in exchange rates, or increase in transportation costs or fuel prices. Any increase in the tour price will be notified to you at least eight weeks prior to departure. Havanatour will in any event absorb such part of the surcharge as is equivalent to 2% of the holiday price. If surcharges exceed 10% of the original holiday price you may exercise the option to cancel your holiday arrangements. If you settle the final balance of the holiday price by the due date we will absorb any price increases after that date. In return for this commitment, we are unable to make any refund or reduce any other costs should the value of the pound increase against the currencies used. Our financial year begins on 1 January and ends on 31 December. | |||||||||||
| 10. |
Your Responsibilities to Us | ||||||||||
| (a) | Passports and Visas: It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas. You are responsible for any charges, fines etc that may be levied by UK or overseas authorities for non-compliance of passport and visa regulations. | ||||||||||
| (b) | Health: Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health requirements for your holiday destination are outlined in the Department of Health leaflet entitled The Travellers Guide to Health (T6), which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. | ||||||||||
| (c) | Transportation: It is your responsibility to ensure that you arrive in good time to board all flights or other method of transportation. To assist you, we will notify you of the times by which you should arrive at all points of departure. If you miss a flight or other transportation we will try to arrange alternative transportation, but reserve the center to recover from you any costs we incur in making such arrangements. | ||||||||||
| (d) | Behaviour: Any client who through unruly behaviour or infringement of accommodation regulations, local laws and customs or upset the enjoyment of other clients are liable for eviction from their accommodation and must seek alternative accommodation at their own expense. All aircraft captains have the legal center to deny boarding to any passenger who is deemed unacceptable to fly due to intoxication or unruly behaviour. In this case the holiday is forfeited and no money refunded. | ||||||||||
| 11. |
Our Responsibilities to You | ||||||||||
| We accept responsibility for any death, bodily injury or illness caused to you as a result of the proven negligent acts and / or omissions of our employees, agents and our suppliers and sub-contractors and their servants and / or agents while acting in the scope of, or in the course of their employment in connection with the provision of services provided as part of your holiday. Except as provided in paragraphs (a) to (c) below, we accept responsibility for any damage caused to you as a result of any failure to perform or improper performance of the services we have agreed to provide to you. We will not be responsible to you where such failure or improper performance is not due to our fault or that of our suppliers because: | |||||||||||
| (a) Such failure is attributable to you or any member of your party. | |||||||||||
| (b) Such failure is attributable to a third party unconnected with the provision of the services to be provided to you and is unforeseeable or unavoidable. | |||||||||||
| (c) Such failure is due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or to an event which we or our suppliers or agents, even with all due care, could not foresee or forestall. | |||||||||||
| 12. |
Conditions of Carriage | ||||||||||
| Land, sea and air carriers have their own conditions of carriage with which you must comply. These conditions of carriage may include limitations or exclusions of liability. A copy of relevant conditions of carriage will be supplied on request. Our liability for such claims will not exceed the limit of the relevant international convention. | |||||||||||
| 13. |
If you have a Complaint | ||||||||||
| We accept that things can and do occasionally go wrong. If you have a complaint or problem during your holiday, it is a legal requirement that you inform the relevant supplier our local agent or our office direct who will endeavour to put things center. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or our local agent of the complaint lodged. It is a condition of this contract that you communicate any problem to the supplier of the services in question and where available to our representative whilst in the resort and obtain written confirmation of the complaint lodged. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. If you are unable to resolve your complaint locally to your written satisfaction you must write using recorded delivery to our UK office within 28 days of your return enclosing as much documentary evidence as possible. | |||||||||||
| 14. |
General Tour Price Exclusions | ||||||||||
| (a) | The cost of personal items such as laundry; drinks with meals or otherwise; incidentals, etc.. | ||||||||||
| (b) | Airport security charges if levied by any airport to cover the cost of security arrangements. | ||||||||||
| (c) | Optional excursions | ||||||||||
| (d) | Transport between your home and airport / port / station. | ||||||||||
| (e) | Gratuities for service provided on a personal basis. | ||||||||||
| (f) | Meals other than those specified. | ||||||||||
| (g) | Flight supplements. | ||||||||||
| (h) | Optional extras linked to late bookings, amendments etc, as stated in our booking conditions. | ||||||||||
| 15. |
Excursions / Representatives and Agents | ||||||||||
| (a) | Excursions only form part of your holiday arrangements if they are described or purchased before departure. | ||||||||||
| (b) | Our acceptance of liability for the acts of our representatives or agents in clause 11 above is only binding if our representatives or agents are acting with our authority and / or performing their duties as described in this brochure. This excludes for example any social contact that you may have with them. | ||||||||||
| 16. |
Legal Jurisdiction | ||||||||||
| The Laws of England shall apply in all respects and the Courts of England shall have sole jurisdiction. | |||||||||||
| Important Information about your hotel accommodation: | |||||||||||
ROOMS Most double rooms have twin beds. We can request a matrimonial bed but this cannot be guaranteed. Where you have booked a triple room or your children are sharing a room with you, floor and drawer space may be cramped. Single rooms are limited in number and in some cases may be inferior in standard and position. The extra charge paid for a single room is for the convenience of having a room to yourself. Please note where accommodation is described as having a sea view, this means that a view of the sea will be available when standing on the balcony or terrace. If your room does not have a balcony or terrace, a view of the sea will be available from the room. Not all accommodation will face the sea directly and, on occasion, trees may partially obscure the view, particularly from rooms on lower floors. The standard of air-conditioning may vary from hotel to hotel. For example, in older hotels the fan may be noisy and it is also possible that due to government restrictions or the hotels own policy on energy use, the management may be required to turn off the air-conditioning at certain times. In some hotels air-conditioning is only turned on in high season. No distinction is made between a terrace and a balcony, or a bath and a shower. Linen is not always as large as in the UK and towels can be small. Any charges for cot hire should be paid direct to the hotel. Cots and high chairs do not always conform to British safety standards so we recommend you exercise caution in their use. When you make a special request i.e. type of room, location within the hotel, diet, a particular hotel facility, we will make every possible attempt to arrange, but it cannot be guaranteed. On the last day of your holiday, you will be asked to check out of your room in the morning, but in many hotels courtesy rooms may be available for a local charge. | |||||||||||
HOTEL DESCRIPTIONS Hotels can and do withdraw facilities at certain times as a result of bad weather or the need for maintenance or refurbishment. Some amenities may not be available in low season and this is one reason why prices are cheaper at these times. Where outdoor facilities are advertised by the hotel, they should be available but obviously they are subject to weather conditions. Public holidays may also affect the availability of facilities on occasion. Hotels may make charges for the entrance to, or participation in evening events, discotheques etc. or for facilities such as tennis courts, mini golf, table tennis, fitness centres, saunas etc. Likewise the use of deckchairs, umbrellas, sunbeds and beach equipment has sometimes to be paid for, swimming pools have to be emptied now and again for cleaning and maintenance, and water cuts may even occur. In tropical countries, insects and small animals are in abundance and can be found within hotels. This is not a sign of lack of cleanliness, rather a fact of travel in the tropics. | |||||||||||
BUILDING WORK Building works and noise are almost unavoidable in certain developing resorts.Unfortunately, such developments are not under our control nor do we always receive advance notice of when they will begin. However, where we are aware of any major building works which may reasonably be considered to adversely affect your enjoyment, we will notify you as soon as possible. If necessary and possible we will offer you the opportunity to transfer to an alternative holiday at the advertised price or cancel the holiday without penalty. However, we are under no obligation do so. In some resorts the provision of roads, power and water supplies does not always keep pace with demands of rapid tourist development, so you may experience problems with, for example, plumbing or drainage. | |||||||||||
OVERBOOKING All bookings will be confirmed with our suppliers, and the confirmation number printed on your voucher. However, on occasion a hotel may subsequently overbook. When this occurs, through no fault of our own, we shall make alternative arrangements. Such arrangements are dependent on local circumstances and in the respect the Companys liability if limited in accordance with Clause 5 of our Terms and Conditions. | |||||||||||
MEALS It is possible you may miss a meal due to the time of arrival or departure from your hotel. This fact has been reflected in calculating the cost of your holiday. Bed and breakfast usually consists of buffet breakfast. Half board consists of breakfast and evening meal. Full board consists of breakfast, lunch and evening meal. The standard of meals and service at hotels varies enormously depending on the standard of the hotel and local conditions. In lower grade hotels meals are basic in quality and quantity and service can be slow. The choice and standard of vegetarian meals will be limited. | |||||||||||
WATERSPORTS Watersports are provided by the individual hotels. It is the clients responsibility to ensure insurance provides adequate cover. It will be assumed all clients partaking in watersports are able to swim. We strongly suggest that all clients refrain from high risk activities whilst on holiday. Equally we suggest that you refrain from the use of independently operated watersports (particularly jet skis) and motorbike and bicycle hire. These independent operators frequently have no insurance or have inadequate facilities. | |||||||||||
ALL-INCLUSIVE PLANS
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